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Moving to a Fully Remote Contact Centre
15/04/2024 ... blog

Moving to a Fully Remote Contact Centre

Amy Elmore, Head of Customer Operations, Liaison Workforce

Managing a Successful Remote Contact Centre
15/04/2024 ... blog

Managing a Successful Remote Contact Centre

Amy Elmore, Head of Customer Operations, Liaison Workforce

Claims paid out following car parking VAT ruling
26/03/2024 ... blog

Claims paid out following car parking VAT ruling

Following the Court of Appeal's ruling on Northumbria Healthcare NHS Foundation Trust’s case against VAT being due on income from car parking income, claims are now being paid out by HMRC...

How to realise financial savings to meet 2024/25 business planning goals
25/03/2024 ... blog

How to realise financial savings to meet 2024/25 business planning goals

Liaison Financial Business Development Director, Melanie Dickson, discusses the challenges faced by Finance leaders across the NHS during 2024/25 business planning, and the solutions designed to support them…

Lessons from across the pond
21/03/2024 ... blog

Lessons from across the pond

Hear from our CEO, Andy Amitage...

NHS Trust wins car parking VAT battle at Court of Appeal
27/02/2024 ... blog

NHS Trust wins car parking VAT battle at Court of Appeal

The Court of Appeal has today (Tuesday 27th February) issued a landmark ruling on Northumbria Healthcare NHS Foundation Trust’s case against VAT being due on income from car parking income.

Hear from our CEO, Andy Armitage...
19/02/2024 ... blog

Hear from our CEO, Andy Armitage…

Liaison Group Acquires Infinity Health Limited
02/02/2024 ... blog

Liaison Group Acquires Infinity Health Limited

New acquisition increases Liaison’s technology offering to accelerate NHS workforce productivity.

Liaison Care in 2024: The Only Way Is Up!
23/01/2024 ... blog

Liaison Care in 2024: The Only Way Is Up!

Liaison Care has been on a significant journey of growth throughout 2023, but what’s in store for 2024?

Being Productive and Measuring Productivity
22/01/2024 ... blog

Being Productive and Measuring Productivity

NHSE has called upon NHS boards to use a new set of productivity metrics, due in April 2024 and with a specific focus on reducing the waiting list for elective recovery. How can People Analytics provide the operational view needed to create these productivity metrics?