Liaison Workforce

Our NHS workforce experts and technology delivered £62.5m in savings in 2025.

Our Solutions

Understanding VAT and Locum Doctors

Our latest Liaison Workforce blog looks at the evolution of Direct Engagement (DE) and what the changing VAT landscape in this field means for NHS workforce teams…

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Watch On-Demand

Hear how the North East & North Cumbria Lead Employer Trust are pioneering workforce transformation with their Collaborative Bank

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First mental health trust live with NHS At Work

In February, our partnership with Norfolk and Suffolk NHS Foundation Trust strengthened with the implementation of NHS At Work for both Resident Doctor Rostering and Consultant Leave Management.

Explore NHS At Work

Releasing NHS outpatient capacity at scale

See how our PIFU solution is transforming follow‑up care by reducing unnecessary outpatient appointments and releasing capacity across the NHS.

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Could your NHS organisation benefit from additional mental health capacity?

Join the Liaison National Bank today and access experienced mental health professionals nationwide to provide additional capacity.

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Who We Are

Trusted to deliver NHS workforce transformation. Realising the potential of the NHS workforce.

We are trusted to deliver NHS workforce transformation, exceptional experiences and unique actionable insights with our interoperable, feature-rich, app-enabled platform, supported by our experts and advanced technology.

Our Workforce Productivity and Demand Reduction Journey could deliver over £1.5bn in savings for the NHS over the next three years.

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Our NHS Workforce Platform

A fully integrated digital platform for NHS workforce transformation, designed and built to reduce agency spend, boost productivity, and support staff retention.

Our NHS Partners

Agency Management Solution. Delivered.

Gaining Grip, Control & Compliance of staffing and spend.

Liaison Workforce

Introducing TempRE for Grip and Control. Delivered.

Implementing TempRE to gain Grip & Control of staffing and spend.

Liaison Workforce

Grip and Control of Agency Spend. Delivered.

Eradicating Standard Placements and Increasing Savings

Liaison Workforce

Implementing Social Workers on TempRE. Delivered.

Grip and control over temporary Social Worker expenditure.

Liaison Workforce

Increased Agency Direct Employment. Delivered.

Achieving savings, streamlining processes and increasing visibility through the utilisation of Agency Direct Employment.

Liaison Workforce

Agency Management Implementation. Delivered.

Savings, streamlining and visibility achieved with Agency Management Solution implementation

Liaison Workforce

Task Management. Delivered.

Transforming the Out of Hours service through hospital task management

Liaison Workforce

Agency Management Transformation. Delivered.

Massive Agency Direct Employment savings realised and compliance assured.

Liaison Workforce

North East Collaborative Bank. Delivered.

Growing a medical collaborative bank for Doctors in Training.

Liaison Workforce

Releasing NHS outpatient capacity at scale

Our digital PIFU solution helps the NHS move away from routine follow‑ups towards pathway‑based care for long‑term conditions, releasing outpatient capacity at scale. Proven in practice, PIFU has delivered up to a 91.7% reduction in unnecessary outpatient visits, removed 85,000 appointments, and achieved £1.5m in annual cost avoidance.

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Featured Success Story: Stockport NHS Foundation Trust

  • £3.7m salary absence costs mitigated. Annual sickness rate reduced by over 10%, supported and monitored by People Analytics.
  • Automation Report production is now 95% automated.
  • £182k – Saved in recruitment costs.
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What Our NHS Partners Say

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“I can confirm that Liaison have successfully supported NSFT with the transition to 100% Agency Direct Engagement (ADE) as to which we are delighted.

The transition was implemented within the expected time scales and deadlines due to the high level of support received from the Liaison Client Services team to achieve our goal!”

Chloe Rose

Medical HR Specialist/Manager, Norfolk and Suffolk NHS Foundation Trust

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“I would like to say a big thank you to Liaison, it has truly been a pleasure working alongside you with the smooth implementation of directly engaging our agency locum doctors. From the get-go we received full commitment and support from Liaison who were always on hand with regular weekly meetings, prompt and timely responses to all emails and answered the phone whenever we called with any query that might crop up.

The implementation/transition was smooth and painless due to the direction from the Liaison team. Liaison guided us and were on hand every step of the way with their continuous assistance and amazing support.”

Chloe Rose

Medical HR Specialist/Manager, Norfolk and Suffolk NHS Foundation Trust

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“The support received from Liaison is unmatched; there truly is no such thing as a ‘silly’ question. The system is so easy to use. Ella, Amy and Kate would always make time to help me. Monthly reports are very detailed and the summary provided in the body of the email is a delight to see.”

Graham Hickson

Flexible Workforce Team Manager

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“This achievement demonstrates the power of collaboration and innovation in workforce management. By embracing new approaches and working closely with our partners, we’ve not only delivered significant financial savings but also strengthened governance and improved communication across teams. These changes are helping us build a more sustainable and efficient workforce model, ensuring we can continue to provide high-quality care for our patients.”

Karen Phillips

Executive Director of People & OD

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“Implementing social workers to our DE model has supported us in reaching out to other agencies and filling our social worker gaps, resulting in a saving of £112,000 for the Trust.”

Gillian Mead

Temporary Staffing Booking and Transformation Manager, North East London NHS Foundation Trust

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“The team at Liaison have been great supporting the implementation of the system and the swift realisation of savings. We are now able to control our locum use much better with regular reporting and ongoing support.”

Jo Wilson

Head of Medical Staffing and Education, Bradford District Care NHS Foundation Trust

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“The integration of TempRE in the trust has completely transformed the way we manage our internal processes, creating a more streamlined and efficient workflow. By replacing manual, time-intensive tasks with automated solutions, we’ve gained better control and enhanced visibility, leading to a significant boost in productivity. TempRE has also provided us with greater insight into vacancy requests and rates, giving us a clearer and more accurate overview of the status of all open positions. The reporting is detailed and customisable, meaning we can see what we need, when we need it. The new-found visibility allows us to respond to requests faster and more precisely, enabling us to focus on higher-value, strategic initiatives that drive long-term success and for us to get a full picture on trust spend.”

Cameron Robertson

Operations Manager, Workforce Deployment, Sussex Community NHS Foundation Trust

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“We chose Liaison Workforce because of the expertise with agencies as well as the extensive support during our scoping phase without pressure. As far as the experience, it’s been incredible; the implementation team we’ve had has been so hands on and always available, and has been huge in supporting training sessions of over 100 different employees that will be using TempRE. We were able develop a plan that ensured we quickly experienced savings which supported the challenging financial position the Board is currently facing. The compliance figures proposed at the introductory meetings were delivered. Through the implementation of Agency Direct Employment, they supported the Health Board in identifying and resolving a significant number of contractual anomalies which further saved significant future costs. We’d highly recommend to other boards!””

Catherine Anderson

Senior Project Manager, NHS Fife

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“The TempRE technology and dedicated support have transformed our processes, bringing us transparency, control, and efficiency.

The system has empowered us to make informed choices, ensuring full compliance is in place, and manage our temporary workforce in-house, supporting us with our agency reduction plan and giving us greater control over our staffing needs.”

Gillian Mead

Temporary Staffing Booking and Transformation Manager, North East London NHS Foundation Trust

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“Liaison has been a trusted and long-standing partner, playing a key role in helping us reduce costs through extensive collaboration. Their support in technology and data intelligence has enabled us to effectively benchmark our rates against other Trusts, standardising our cost structure while allowing us to maintain quality of service.”

Laura Ransom

Laura Ransom, Temporary Workforce and Volunteer Services Manager, East Sussex Healthcare NHS Trust

Featured Product: Liaison Assist

We’re on a mission to help NHS organisations achieve clinical transformation through Liaison Assist, a clinician’s tool that connects clinical tasks across different systems, enabling more effective coordination.

Discover how Liaison Assist can be used to boost productivity or digitise manual clinical processes within your NHS organisation.

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