Grip, control and reduce NHS agency spend with our six-point plan – gain measurable improvements in all areas of workforce management and progress your workforce transformation journey.

Find out more

Liaison Workforce

Our NHS workforce experts and technology delivered £76m in savings in 2024.

Our Solutions

NEW BLOG – How the NHS 10-Year Health Plan intends to transform patient care, digitally

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Leading the Shift to Smarter NHS Staffing

Read the first blog in our latest series on the recent government announcement regarding the minimising of NHS reliance of agency staffing.

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Introducing the Liaison National Bank

Connecting recently retired and peri-retired mental health professionals, with NHS providers looking to increase capacity and improve patient care.

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Could your NHS organisation benefit from additional mental health capacity?

Join the Liaison National Bank today and access experienced mental health professionals nationwide to provide additional capacity.

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NHS Emeritus 

Shifts now being booked, connecting NHS organisations with the first wave of recently retired NHS clinicians.

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Agency staff expenditure is a long-standing challenge in the NHS, and trusts and health boards have predominantly focused on tackling ‘agency spend amplifiers’. Read how we’re currently supporting over 50 NHS organisations to break the cycle.

Find out more

Grip, control and reduce NHS agency spend with our six-point plan – gain measurable improvements in all areas of workforce management and progress your workforce transformation journey.

Find out more

Liaison Workforce

Our NHS workforce experts and technology delivered £76m in savings in 2024.

Our Solutions

Who We Are

Trusted to deliver NHS workforce transformation. Realising the potential of the NHS workforce.

We are trusted to deliver NHS workforce transformation, exceptional experiences and unique actionable insights with our interoperable, feature-rich, app-enabled platform, supported by our experts and advanced technology.

Our Workforce Productivity and Demand Reduction Journey could deliver over £1bn in savings for the NHS over the next three years.

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Our NHS Workforce Platform

A fully integrated digital platform for NHS workforce transformation, designed and built to reduce agency spend, boost productivity, and support staff retention.

Our NHS Partners

Increased Agency Direct Employment. Delivered.

Achieving savings, streamlining processes and increasing visibility through the utilisation of Agency Direct Employment.

Liaison Workforce

Agency Management Implementation. Delivered.

Savings, streamlining and visibility achieved with Agency Management Solution implementation

Liaison Workforce

Task Management. Delivered.

Transforming the Out of Hours service through hospital task management

Liaison Workforce

Agency Management Transformation. Delivered.

Massive Agency Direct Employment savings realised and compliance assured.

Liaison Workforce

North East Collaborative Bank. Delivered.

Growing a medical collaborative bank for Doctors in Training.

Liaison Workforce

Interoperable Rostering. Delivered.

NHS At Work. Reducing medical agency spend by 20%.

Liaison Workforce

Agency Spend Reduction. Delivered.

Supporting the Trust to grip and control agency spend.

Liaison Workforce

Rate Harmonisation. Delivered.

Supporting the Trust to standardise commission rates and reduce agency spend.

Liaison Workforce

Savings and Efficiencies. Delivered.

Improving the Trust’s Cost Improvement Programme (CIP) with Liaison Assist.

Liaison Workforce

Featured Success Story: Stockport NHS Foundation Trust

  • £3.7m salary absence costs mitigated. Annual sickness rate reduced by over 10%, supported and monitored by People Analytics.
  • Automation Report production is now 95% automated.
  • £182k – Saved in recruitment costs.
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What Our NHS Partners Say

“

“WWL has recently undergone a reorganisation change within Medical HR and by centralising the rota coordinators and working in close partnership with Liaison this has meant that the Governance and controls around temporary staffing booking are now vastly improved.

Katie is treated as part of the WWL team, we attend regular meetings with senior management and work together to achieve the end goal, using TempRE as the platform for detailed MI information and governance controls. I’m looking forward to seeing what savings can be achieved over the next 6 months.”

Elaine Middleton

Medical Workforce Lead, WWL NHS FT

“

“To help reduce the carbon footprint of staff at Liverpool University Hospitals NHS Foundation Trust’s , Liaison OneCall are the only benefit company to offer staff salary sacrifice eco-home heating, and have just introduced – for LUHFT only – the chance to acquire used electric and hybrid cars into the market through their provider, GMP Drivercare.”

Graeme Mitchell

Liaison OneCall

“

“The team at Liaison have been great supporting the implementation of the system and the swift realisation of savings. We are now able to control our locum use much better with regular reporting and ongoing support.”

Jo Wilson

Head of Medical Staffing and Education, Bradford District Care NHS Foundation Trust

“

“The integration of TempRE in the trust has completely transformed the way we manage our internal processes, creating a more streamlined and efficient workflow. By replacing manual, time-intensive tasks with automated solutions, we’ve gained better control and enhanced visibility, leading to a significant boost in productivity. TempRE has also provided us with greater insight into vacancy requests and rates, giving us a clearer and more accurate overview of the status of all open positions. The reporting is detailed and customisable, meaning we can see what we need, when we need it. The new-found visibility allows us to respond to requests faster and more precisely, enabling us to focus on higher-value, strategic initiatives that drive long-term success and for us to get a full picture on trust spend.”

Cameron Robertson

Operations Manager, Workforce Deployment, Sussex Community NHS Foundation Trust

“

“We chose Liaison Workforce because of the expertise with agencies as well as the extensive support during our scoping phase without pressure. As far as the experience, it’s been incredible; the implementation team we’ve had has been so hands on and always available, and has been huge in supporting training sessions of over 100 different employees that will be using TempRE. We were able develop a plan that ensured we quickly experienced savings which supported the challenging financial position the Board is currently facing. The compliance figures proposed at the introductory meetings were delivered. Through the implementation of Agency Direct Employment, they supported the Health Board in identifying and resolving a significant number of contractual anomalies which further saved significant future costs. We’d highly recommend to other boards!””

Catherine Anderson

Senior Project Manager, NHS Fife

“

“The TempRE technology and dedicated support have transformed our processes, bringing us transparency, control, and efficiency.

The system has empowered us to make informed choices, ensuring full compliance is in place, and manage our temporary workforce in-house, supporting us with our agency reduction plan and giving us greater control over our staffing needs.”

Gillian Mead

Temporary Staffing Booking and Transformation Manager, North East London NHS Foundation Trust

“

“Liaison has been a trusted and long-standing partner, playing a key role in helping us reduce costs through extensive collaboration. Their support in technology and data intelligence has enabled us to effectively benchmark our rates against other Trusts, standardising our cost structure while allowing us to maintain quality of service.”

Laura Ransom

Laura Ransom, Temporary Workforce and Volunteer Services Manager, East Sussex Healthcare NHS Trust

“

“I honestly have to say that in my years of working for the NHS I have never had a better experience during the implementation of a new system. I thought that the training session was great and it was nice for you to actually have us use the system whilst you were explaining the process and walking us through this. I find the system easy to use and intuitive, so much better than previous incumbents.”

Andy Morgan

Assistance Directorate Manager for Specialty Medicine, Tameside and Glossop Integrated Care NHS Foundation

“

“We chose Liaison because of the expertise with agencies and VAT recovery as well as the extensive support during our scoping phase without pressure. As far as the experience it’s been incredible, the implementation team we’ve had has been so hands on with the board and always available and has been huge in supporting training sessions with about 100 different employees in the organisation that will be using TempRE. We’d highly recommend to other boards!”

Catherine Anderson

Senior Project Manager, NHS Fife in Scotland

“

“Since implementing the Emeritus project, our patient waiting list for triage in Ophthalmology has reduced drastically. At the start, there were over 1,000 patients waiting to be triaged. With the help of NHS Emeritus, the number of patients now waiting for triage is regularly down to below 200 and is improving consistently. We look forward to expanding this work across the Trust during the year ahead and improving our position further.”

Jonny Goodman

Milton Keynes University Hospital NHS Foundation Trust

“

“WWL has recently undergone a reorganisation change within Medical HR and by centralising the rota coordinators and working in close partnership with Liaison this has meant that the Governance and controls around temporary staffing booking are now vastly improved.

Katie is treated as part of the WWL team, we attend regular meetings with senior management and work together to achieve the end goal, using TempRE as the platform for detailed MI information and governance controls. I’m looking forward to seeing what savings can be achieved over the next 6 months.”

Elaine Middleton

Medical Workforce Lead, WWL NHS FT

“

“To help reduce the carbon footprint of staff at Liverpool University Hospitals NHS Foundation Trust’s , Liaison OneCall are the only benefit company to offer staff salary sacrifice eco-home heating, and have just introduced – for LUHFT only – the chance to acquire used electric and hybrid cars into the market through their provider, GMP Drivercare.”

Graeme Mitchell

Liaison OneCall

“

“The team at Liaison have been great supporting the implementation of the system and the swift realisation of savings. We are now able to control our locum use much better with regular reporting and ongoing support.”

Jo Wilson

Head of Medical Staffing and Education, Bradford District Care NHS Foundation Trust

“

“The integration of TempRE in the trust has completely transformed the way we manage our internal processes, creating a more streamlined and efficient workflow. By replacing manual, time-intensive tasks with automated solutions, we’ve gained better control and enhanced visibility, leading to a significant boost in productivity. TempRE has also provided us with greater insight into vacancy requests and rates, giving us a clearer and more accurate overview of the status of all open positions. The reporting is detailed and customisable, meaning we can see what we need, when we need it. The new-found visibility allows us to respond to requests faster and more precisely, enabling us to focus on higher-value, strategic initiatives that drive long-term success and for us to get a full picture on trust spend.”

Cameron Robertson

Operations Manager, Workforce Deployment, Sussex Community NHS Foundation Trust

Leading the Shift to Smarter NHS Staffing

Catch up on our latest blog series, which explores the government’s push to reduce NHS reliance on agency staff. Our experts look at how effective workforce strategies, fair rate harmonisation, and better establishment control can lead the shift to smarter staffing across the NHS.

 

23/06/2025 Part 1

Leading the Shift to Smarter NHS Staffing

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09/07/2025 Part 2

Leading the Shift to Smarter NHS Staffing: The Right People at the Right Time

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25/07/2025 Part 3

Transforming NHS Variable Pay: The Right People at the Right Rate

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04/08/2025 Part 4

Why Establishment Control Is Key to Reducing NHS Agency Spend: The Right People in the Right Place

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Featured Product: Liaison Assist

We’re on a mission to help NHS organisations achieve clinical transformation through Liaison Assist, a clinician’s tool that connects clinical tasks across different systems, enabling more effective coordination.

Discover how Liaison Assist can be used to boost productivity or digitise manual clinical processes within your NHS organisation.

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Need Help? Talk to a Liaison Workforce Expert

Get in touch