Grip, control and reduce NHS agency spend with our six-point plan – gain measurable improvements in all areas of workforce management and progress your workforce transformation journey.

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Introducing the Liaison National Bank

Connecting recently retired and peri-retired mental health professionals, with NHS providers looking to increase capacity and improve patient care.

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Our NHS workforce experts and technology delivered £76m in savings in 2024.

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Book your demo to find out why over 95 NHS colleagues across 60 organisations attended our latest NHS At Work Rostering webinar on Agenda for Change.

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Could your NHS organisation benefit from additional mental health capacity?

Join the Liaison National Bank today and access experienced mental health professionals nationwide to provide additional capacity.

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NHS Emeritus 

Shifts now being booked, connecting NHS organisations with the first wave of recently retired NHS clinicians.

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Agency staff expenditure is a long-standing challenge in the NHS, and trusts and health boards have predominantly focused on tackling ‘agency spend amplifiers’. Read how we’re currently supporting over 50 NHS organisations to break the cycle.

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Hear how Northumbria NHS Foundation Trust and Torbay and South Devon NHS Foundation Trust have built effective collaborative staff banks in the NHS.

Listen on-demand now
Search workforce

Grip, control and reduce NHS agency spend with our six-point plan – gain measurable improvements in all areas of workforce management and progress your workforce transformation journey.

Find out more
Search workforce

Introducing the Liaison National Bank

Connecting recently retired and peri-retired mental health professionals, with NHS providers looking to increase capacity and improve patient care.

Find out more
Search workforce

Who We Are

Trusted to deliver NHS workforce transformation. Realising the potential of the NHS workforce.

We are trusted to deliver NHS workforce transformation, exceptional experiences and unique actionable insights with our interoperable, feature-rich, app-enabled platform, supported by our experts and advanced technology.

Our Workforce Productivity and Demand Reduction Journey could deliver over £1bn in savings for the NHS over the next three years.

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Liaison Link – Our NHS Workforce Platform

An interoperable, feature-rich, app-enabled platform, supported by experts and advanced technology that delivers exceptional experiences, unique actionable insights, and NHS workforce transformation.

The platform facilitates a shared vision for procurement, data, intelligence, and best practice to drive improvements.

Our NHS Partners

North East Collaborative Bank. Delivered.

Growing a medical collaborative bank for Doctors in Training.

Liaison Workforce

Interoperable Rostering. Delivered.

NHS At Work. Reducing medical agency spend by 20%.

Liaison Workforce

Agency Spend Reduction. Delivered.

Supporting the Trust to grip and control agency spend.

Liaison Workforce

Rate Harmonisation. Delivered.

Supporting the Trust to standardise commission rates and reduce agency spend.

Liaison Workforce

Savings and Efficiencies. Delivered.

Improving the Trust’s Cost Improvement Programme (CIP) with Infinity.

Liaison Workforce

People Analytics. Delivered.

Embedding Predictive Workforce Analytics.

Liaison Workforce

Workforce Planning. Delivered.

£1,043,000 cost saving opportunity identified.

Liaison Workforce

Workforce Efficiencies. Delivered.

Generating staff-friendly workforce benefits & savings.

Liaison Workforce

ADE Savings. Delivered.

Agency Direct Employment (ADE) project success.

Liaison Workforce

Featured Success Story: Stockport NHS Foundation Trust

  • £3.7m salary absence costs mitigated. Annual sickness rate reduced by over 10%, supported and monitored by People Analytics.
  • Automation Report production is now 95% automated.
  • £182k – Saved in recruitment costs.
Read more

Featured Product: NHS At Work

We are on a mission to help NHS organisations gain full visibility of their workforce needs by replacing manual, time-consuming rota and roster planning with an NHS-designed cloud-based solution. Our easy-to-use platform will help you optimise your medical workforce and reduce agency spend.

Implemented within five weeks, NHS At Work is available for many groups, including Junior Doctors, and includes a user-friendly app that helps improve staff wellbeing and retention.

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Hear From Our NHS Experts

Hear from Lynn R’Oliver, our NHS At Work Workforce Technology expert.

Solutions To Support Your Current NHS Challenges

 

I want to improve task-driven processes to increase efficiency and capacity.

Task Management

I want to get a grip and control agency spending.

Flexible Workforce

I want to attract more staff to my internal and collaborative bank.

Liaison Marketing

I want to enhance my agency supply chain, gain better visibility on agency usage and reduce my agency costs.

Agency Management

I want to understand what is happening with my people on the ground and get key data and insights that help me measure wellbeing, understand retention risks, find out about future recruitment demand earlier and understand L&D needs.

People Planning

I want to obtain meaningful people data, understand root causes for workforce demand and automate my workforce board pack which currently takes too long.

People Analytics

I want to improve patient discharge and reduce excess bed days using virtual wards.

Task Management

I want to improve Patient Initiated Follow-Up (PIFU) rates to release elective recovery capacity.

Task Management

I want to improve task-driven processes to increase efficiency and capacity.

Task Management

I want to get a grip and control agency spending.

Flexible Workforce

I want to attract more staff to my internal and collaborative bank.

Liaison Marketing

I want to enhance my agency supply chain, gain better visibility on agency usage and reduce my agency costs.

Agency Management

I want to understand what is happening with my people on the ground and get key data and insights that help me measure wellbeing, understand retention risks, find out about future recruitment demand earlier and understand L&D needs.

People Planning

I want to obtain meaningful people data, understand root causes for workforce demand and automate my workforce board pack which currently takes too long.

People Analytics

Hear how Northumbria NHS FT and Torbay and South Devon NHS FT

have built effective collaborative staff banks in the NHS.

Listen on-demand now

What Our NHS Partners Say

“

“Launching People Planning has been an eye-opening experience. People Planning has enabled us to capture a wealth of data from our line managers that we would have missed in our usual interactions. We now have the ability to build a picture of our workforce Learning & Development needs, in addition to recruitment itchy feet and those keen for their next challenge. The support and expertise of the team has been invaluable to the success of this project.”

Lindsay Roodurmun

Learning & Development Manager

“

“The TempRE system has greatly assisted us – we have significantly reduced agency spend and increased our bank usage. Their Reporting Team have been wonderful in supporting us. They provide regular and bespoke reports and data, sometimes at very short notice. We also have regular review meetings, which are invaluable for highlighting areas of high spend and identifying areas for improvement. Nothing is too much trouble for them, and they have certainly made my life much easier.”

Patricia Pedley

Medical Staffing Manager, Walsall Healthcare NHS Trust

“

“The TempRE technology and dedicated support have transformed our processes, bringing us transparency, control, and efficiency.

The system has empowered us to make informed choices, ensuring full compliance is in place, and manage our temporary workforce in-house, supporting us with our agency reduction plan and giving us greater control over our staffing needs.”

Gillian Mead

Temporary Staffing Booking and Transformation Manager, North East London NHS Foundation Trust

“

“Liaison has been a trusted and long-standing partner, playing a key role in helping us reduce costs through extensive collaboration. Their support in technology and data intelligence has enabled us to effectively benchmark our rates against other Trusts, standardising our cost structure while allowing us to maintain quality of service.”

Laura Ransom

Laura Ransom, Temporary Workforce and Volunteer Services Manager, East Sussex Healthcare NHS Trust

“

“I honestly have to say that in my years of working for the NHS I have never had a better experience during the implementation of a new system. I thought that the training session was great and it was nice for you to actually have us use the system whilst you were explaining the process and walking us through this. I find the system easy to use and intuitive, so much better than previous incumbents.”

Andy Morgan

Assistance Directorate Manager for Specialty Medicine, Tameside and Glossop Integrated Care NHS Foundation

“

“We chose Liaison because of the expertise with agencies and VAT recovery as well as the extensive support during our scoping phase without pressure. As far as the experience it’s been incredible, the implementation team we’ve had has been so hands on with the board and always available and has been huge in supporting training sessions with about 100 different employees in the organisation that will be using TempRE. We’d highly recommend to other boards!”

Catherine Anderson

Senior Project Manager, NHS Fife in Scotland

“

“Since implementing the Emeritus project, our patient waiting list for triage in Ophthalmology has reduced drastically. At the start, there were over 1,000 patients waiting to be triaged. With the help of NHS Emeritus, the number of patients now waiting for triage is regularly down to below 200 and is improving consistently. We look forward to expanding this work across the Trust during the year ahead and improving our position further.”

Jonny Goodman

Milton Keynes University Hospital NHS Foundation Trust

“

“WWL has recently undergone a reorganisation change within Medical HR and by centralising the rota coordinators and working in close partnership with Liaison this has meant that the Governance and controls around temporary staffing booking are now vastly improved.

Katie is treated as part of the WWL team, we attend regular meetings with senior management and work together to achieve the end goal, using TempRE as the platform for detailed MI information and governance controls. I’m looking forward to seeing what savings can be achieved over the next 6 months.”

Elaine Middleton

Medical Workforce Lead, WWL NHS FT

“

“To help reduce the carbon footprint of staff at Liverpool University Hospitals NHS Foundation Trust’s , Liaison OneCall are the only benefit company to offer staff salary sacrifice eco-home heating, and have just introduced – for LUHFT only – the chance to acquire used electric and hybrid cars into the market through their provider, GMP Drivercare.”

Graeme Mitchell

Liaison OneCall

“

“Our Digital Health team have successfully integrated new digital platforms so that specialities can now send online assessment forms to patients to help monitor outpatients with longer-term follow up needs. This helps to free up clinician time for new appointments, procedures and for outpatients who need us the most.”

Sam Higginson

CEO, Norfolk and Norwich University Hospitals NHS FT

“

“Launching People Planning has been an eye-opening experience. People Planning has enabled us to capture a wealth of data from our line managers that we would have missed in our usual interactions. We now have the ability to build a picture of our workforce Learning & Development needs, in addition to recruitment itchy feet and those keen for their next challenge. The support and expertise of the team has been invaluable to the success of this project.”

Lindsay Roodurmun

Learning & Development Manager

“

“The TempRE system has greatly assisted us – we have significantly reduced agency spend and increased our bank usage. Their Reporting Team have been wonderful in supporting us. They provide regular and bespoke reports and data, sometimes at very short notice. We also have regular review meetings, which are invaluable for highlighting areas of high spend and identifying areas for improvement. Nothing is too much trouble for them, and they have certainly made my life much easier.”

Patricia Pedley

Medical Staffing Manager, Walsall Healthcare NHS Trust

“

“The TempRE technology and dedicated support have transformed our processes, bringing us transparency, control, and efficiency.

The system has empowered us to make informed choices, ensuring full compliance is in place, and manage our temporary workforce in-house, supporting us with our agency reduction plan and giving us greater control over our staffing needs.”

Gillian Mead

Temporary Staffing Booking and Transformation Manager, North East London NHS Foundation Trust

“

“Liaison has been a trusted and long-standing partner, playing a key role in helping us reduce costs through extensive collaboration. Their support in technology and data intelligence has enabled us to effectively benchmark our rates against other Trusts, standardising our cost structure while allowing us to maintain quality of service.”

Laura Ransom

Laura Ransom, Temporary Workforce and Volunteer Services Manager, East Sussex Healthcare NHS Trust

Explore Our Workforce Platform

Flexible Workforce

A technology platform, with a mobile app, that manages the end-to-end process for your flexible workforce across all staff groups and with full integration to our rostering solution.

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Workforce Optimisation

Solutions that provide effective analysis and insights for workforce transformation across the NHS.

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Retention & Wellbeing

Supporting the emotional and financial health and wellbeing of staff through a programme of tailored features and solutions that lead to better retention.

 

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Supporting Modules

These modules underpin our workforce platform and enable system interoperability, intelligent reporting and smarter working through technology.

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Need Help? Talk to a Liaison Workforce Expert

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