Customer Support Hub

To ensure we provide you with the best support, please select the Liaison Workforce product that you need assistance with:

TempRE STAFFflow People Analytics NHS at Work NHS Emeritus Infinity Health

Our Products  |  FAQs  |  Contact Our Support Team

 

Hear From Our Award Winning Team

Amy Elmore, Head of Customer Support Operations

I am often assisting with

Hannah Buffery, Customer Support Specialist

My top tip for using TempRE is to download the miiAccount app if you have a smartphone with an iOS or Android operation system. Using the mii Account app whilst on your smartphone offers better system functionality than navigating the TempRE website on your phones web browser.

Dellanie Begley, Customer Support Specialist

My top tip for using TempRE is to utilise the filters available!

Lianne Higgs, Customer Support Specialist

I am often assisting with queries in the TempRE line in regards to Vacancies, information and guidance on Timesheets, logging in queries and many more questions that is associated with TempRE.

Rebecca Smith, Senior Customer Support Specialist

A top tip I have is to remember to utilise TempRE’s help section as there is a wealth of guidance there for our customers to use, however we are more than happy to assist via our Liaison Support Team phone line too!

Daniel Bevan, Customer Support Team Leader

My big tip for candidates on TempRE is to submit their timesheets as early as possible after finishing their last shift for the week.

Kate Barratt, Customer Support Team Leader

We have different ways to offer support, including our online help section, for TempRE users and our Support team, who are able to provide expert guidance on the products and services we offer, and can be contacted by phone or email.

Abigail Brewer, Customer Support Operations Manager

My top tip is to reach out to the Liaison Support Team if you would like additional guidance on using our products. Our Liaison Support Team are a team of experts who are able to assist you with your queries and ensuring that you are able to utilise our products to their maximum potential.

What Makes Us Unique

We’re very proud of the award-winning clear and concise guidance and support we offer to our Liaison Workforce product users.

Our support consistently excels, with an average customer satisfaction rating of 93% and first contact resolution rate of 97%.

In 2021, we were recognised by the UK Technical Communication Awards for our Flexible Workforce (TempRE) Help system, and in 2024, we were shortlisted as finalists for the categories of ‘Most Effective Way of Working’ and ‘Most Effective New Employee Experience’ at the UK National Contact Centre Awards, with the final ceremony taking place on 17 June 2024. 

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“
You guys are so helpful. I always get quick resolutions whenever I call in or help to put me in the right direction. I am quite satisfied with the experience over the last two years. Thank you.

Liaison Workforce Customer

Learn More About Our Products

TempRE

TempRE is Liaison Workforce’s end-to-end temporary workforce management platform, supporting NHS organisations from vacancy release through to pay.

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STAFFflow

STAFFflow is an easy-to-use platform that NHS organisations use to support Agency Direct Employment (ADE) with temporary workers, manage timesheets, store contracts, and track bookings.

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People Analytics

A solution that triangulates all your different data silos with ESR and Payroll to give you one source of truth, with powerful analytics to get a detailed understanding of your workforce and their needs.

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NHS At Work

An integrated, and app-enabled, rota and roster solution designed and owned by the NHS, built to NHSEI specifications with advanced technology, and available for all staff groups.

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NHS Emeritus

NHS Emeritus is a national retiree staff bank that connects recently retired clinicians across England with NHS providers of acute care to help increase clinical capacity. The programme is an NHS England initiative supported by Liaison Workforce technology.

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Infinity Health

A task management system that supports many task-driven processes including hospital task management, patient flow, virtual wards, and most recently, outpatient transformation patient initiated-follow.

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Frequently Asked Questions

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Q2… Lorem ipsum dolor sit amet, consectetur adipiscing elit

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We’re open Monday – Friday 8am until 6pm

 

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We want to help make the life of our valued clients easier and more straight-forward. So, here is our information bank specifically tailored to you. Our information is in easy to view formats, clearly showing the duration, so you know exactly what you can discover in the time you have.