About us

Liaison Financial helps the health economy to save over £80 million per annum, identifying and achieving savings in non-pay expenditure for reinvestment in health and social care.

In an area of complex and continually changing legislation, high volume transactions and detailed regulation our expertise, recommendations and in-depth investigations helps to provide greater savings for our clients.

We are dedicated to protecting the health economy and committed to becoming a valuable part of your on-site team. Our experts help reduce operational pressures and release internal resource, providing insight and expertise across financial compliance, analysis, and reconciliation reviews.

As part of the Liaison Group, Liaison Financial provides ongoing investment in excellence, innovation and technology to improve the global health economy.

Our services

We have 30 years of experience in providing specialist financial services to the NHS.

Liaison Financial has the largest specialist team of NHS VAT advisors in the UK, bigger than any other provider, including the big four. This means we’re well equipped to offer specialist advice from our well trained, healthcare experienced team of advisors who, as they only work on healthcare finance, deliver exceptional levels of service.

They deliver:

VAT compliance and saving

Liaison Financial’s VAT services are designed to ensure maximum VAT recovery and compliance.

This is achieved through our team of experts who have all completed extensive NHS VAT specific training programmes and gained a wealth of experience working with over 220 NHS clients.

The expert team is also supported by a strong technical team, including previous HMRC inspectors. They provide immediate updates on new rulings, current HMRC interpretation and ensure best practice is shared across the business so that our team is always up to date, reducing your risks and maximising VAT recovery.

Our team offers a regular service to our 220 NHS clients, VATflow and an annual re-review assurance service VATplus, for another 40 NHS organisations that use an alternative VAT provider.

We don’t provide you with trainees; over 67% of our VAT staff have been part of the Liaison Financial family for over 10 years.

Our regular monthly VAT compliance service. With Liaison Financial’s VATflow service, you have your own dedicated experienced VAT advisor who visits you monthly to complete a review of all financial transactions, ensuring adjustments are made in the correct period for maximum recovery and full compliance. Working as part of your team, our experienced advisor ensures that they understand your challenges and vision, and are best placed to offer effective pro-active advice and support. We are proud to recover over £60million per annum for our VATflow clients.

Our re-review service – developed as an assurance service for NHS organisations that use an alternative VAT provider.  Our VATplus service provides an additional layer of safeguarding to recover legitimate VAT and ensure compliance prior to the annual HMRC deadline (June VAT return), that would otherwise be lost. In 2018, we recovered over £5million in VAT missed by incumbent advisors. Taking on average less than two hours of an NHS organisations’ time, the decision to allow the NHS VAT experts to complete a re-review delivers a substantial sum back into the healthcare economy each year.

To ensure we are also there when you need us the most, we have a dedicated free NHS helpline, so you have support when queries arise and we can work to prevents errors accumulating between visits. We also offer extensive free CPD accredited webinar training to compliment on site mentoring from your dedicated advisor, to increase internal knowledge and self-sufficiency.

The value of our approach and experience is demonstrated through the results of the VATplus service, which highlights the additional VAT recovered, over other providers, due to our knowledge and expertise in NHS VAT. We invest in our team, so they can deliver the best for you.

Don’t just take our word for it, the numbers add up for themselves.

Accounts payable reviews

Liaison Financial offers a comprehensive AP audit and recovery service which consists of Duplicates and Statements. This entails a full end to end provision from the identification phase through to the recovery of savings.

Our highly experienced financial team provide a robust platform, enabling us to position the needs and requirements of our clients at the centre of our deliverables.

As part of our in-depth forensic investigation, we examine and interrogate AP related transactional information leading to the identification of erroneous payments. We appreciate the high volumes of processing within organisations and leave no stone unturned. Irregularities can be present in many forms including but not limited to duplicate payments, duplicate charges and unallocated credit notes.

In one seamless motion, our team of recovery specialists liaise directly with suppliers to resolve each anomaly in an effective and efficient manner. This streamlined process results in the realisation and recovery of monies belonging to your organisation.

The processing of financial payments is an integral and vital element within every organisation. Through our bespoke AP Reviews, we provide independent assurance over the robustness of your internal control processes. In addition, our reviews have identified in excess of £50m to date in overpayments and overcharges; money that would have otherwise been lost.

Liaison Financial’s drive and commitment is built on delivering maximum value to the public sector. Our offering is contingent on the savings we realise, thus ensuring there is no financial risk to your organisation. If we don’t recover any savings, we don’t charge you a penny.

Contract compliance review

Building on our success with AP interrogation to identify savings, we apply the same expertise to check contracts to compare payments against the terms of the contract. As well as identifying areas of overcharging, we will engage with the supplier on your behalf to pursue these refunds.

We will complete a detailed audit to check actual costs against the contract to identify and recover overcharges. We review all contracts that include financial impacts that include, but not limited to:

Financial reviews

Financial governance has never been more significant than it is today. To achieve and safeguard financial stability, CCGs must have a robust infrastructure embedded within their organisation to ensure only accurate, relevant and appropriate payments are processed. This platform maximises a CCGs ability to provide CHC Healthcare provision for patients within its allocated budget.

Liaison Financial has an experienced specialist team that has the core competencies and skillsets to deliver real value. Our bespoke reviews focus on identifying and securing monies via our full end to end offering. The team understands the high degree of technicalities around the application of CHC contractual agreements alongside the processing of high value payments. Irregularities can be present in many forms. To date, we have identified in excess of £6m from a combination of overpayments and overcharges.

Our reviews are delivered in a tailored manner which minimises the impact on CCG staff. Having worked with the NHS for 30 years we acknowledge and accept the current demands on staff and ensure we allocate the necessary resources in order to limit any impact. Not only do we identify these monies, our CHC Recovery Specialists liaise with suppliers directly to get these confirmed on our clients’ behalf.

Liaison Financial’s drive and commitment is built on delivering maximum value to the public sector.

Get in touch

NHS VAT Helpline 0800 700 652