Liaison Workforce Event

Nov 2023
Thursday 2:00pm to 3:00pm
How to save over 29,000 outpatients appointments in one year by digitising PIFU
Presenter: Liaison Group Workforce, Infinity Health & Norfolk and Norwich University Healthcare NHS Trust
Following NHS England’s plan for trusts to move a minimum of 5% of patients on to PIFU pathways, find out how Norfolk and Norwich University Healthcare NHS Trust (NNUH) embedded PIFU and saved over 29,000 appointments in one year. In this Liaison Group webinar, NNUH will share how they worked with Infinity Health and DrDoctor to roll out PIFU across 30 specialties, giving patients flexibility over their follow-up appointments and reducing the unnecessary appointments that patients and clinicians attend. Digital health tools, integrated with the trust’s PAS, supported the clinical teams to review patients on PIFU pathways remotely, managing the risk of patients not following-up, and enabled patients to book their appointments digitally. Hear from our panel of experts including: - Carrie Moore, Project Manager, NNUH - Tom Davies, Programme Improvement Facilitator - Transformation and Efficiency, NNUH - Dr Alastair Watson, Service Director of Gastroenterology, NNUH - Dr Jo Garland, Clinical Director, Infinity Health Carrie Moore and Tom Davies led the digital transformation project and will share the strategies they employed to engage clinicians in PIFU. They worked with them to select appropriate assessment forms to be sent to patients so they could be reviewed remotely and make the pathway suitable for a larger cohort of patients. NNUH Consultant Gastroenterologist, Dr Alastair Watson, will discuss his experience of the challenges in outpatients and how PIFU has changed managing outpatients at NNUH including mitigating the clinical risks. Infinity Health’s Clinical Director, Dr Jo Garland, will share how Infinity worked with the trust and their patient portal partners, DrDoctor, to take the outpatients transformation at NNUH beyond the basics to a more advanced model. They will demo how Infinity’s task management platform integrated with the PAS can safely and efficiently monitor appropriate patients.

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