About us

We are a trusted global health economy partner, saving millions for reinvestment in health and social care through expert support, guidance, and detailed management reporting that provides actionable and supported insights.

Health and social care providers help people recover when they are at their most vulnerable but also have to make difficult decisions that can affect lives. Our continuing healthcare experts help the healthcare economy with new and innovative ways of delivering savings at the same time as applying the right levels of care, support and resources for better patient outcomes.

Liaison Care is a continuing healthcare (CHC) partner of choice for over 60% of the Clinical Commissioning Groups (CCGs) in England and has developed services to help them manage their rising CHC costs, through a combination of consultancy and financial reviews. It is our extensive experience and proven results that will ensure we maximise cost savings that can be reinvested back into your patient healthcare services.

As part of the Liaison Group, Liaison Care provides scale, security and an ongoing investment in excellence, innovation and technology to improve the global health economy.

Our services

As part of our partnerships with CCGs we believe that there are other benefits in addition to the financial savings and money recovered for the CCG.

These include:

Continuing healthcare audit

The revised 2018 National Framework sets out the principles and processes of NHS Continuing Healthcare and NHS Funded Nursing Care and is designed to provide greater clarity to individuals and staff on issues such as screening, appropriateness of care packages, resolutions processes and roles of the healthcare suppliers.

  1. Partnership

    Liaison Care has been working in partnership with the NHS England SIP and CCGs to assess their performance and effectiveness in the delivery of their CHC services in their area(s) against the CHC Maturity Matrix. We’re also working with NHS England to support CCGs achieve the SIP aims and goals.

  2. Audits

    Our audits score CCG performance across 18 dimensions including: CHC Strategy and Leadership, Patient and Family, Governance, Screening, Market Management Brokerage and Retrospective Assessments. CCGs are scored against the five progressive levels of CHC model maturity from ‘initial’ to ‘market leading’.

  3. Reports

    Our reports detail the scores and act as a baseline assessment of strengths and weaknesses, we can also chart your scores against other CCGs. We will then propose ways in which the Liaison Care CHC team can support your CHC team in improving your weaker areas and driving your CCG towards leadership levels.

The CHC Strategic Improvement Programme (SIP) was set up in 2017 to support the improvement and standardisation of the delivery of Continuing Healthcare. Its aim is to provide fair access to NHS Continuing Healthcare in a way which ensures:

CHC financial reviews

Our comprehensive suite of financial reviews reconcile payments against local policies and framework arrangements to identify overcharges. Such scrutiny is applied to a number of areas including deceased patients, hospital admissions, duplicated funding streams and pricing reductions in care packages. We continue to interrogate the data in a widespread manner with a view to maximising savings opportunities for our clients.

Working with our experts in Liaison Financial, we have a specialised and experienced team possessing the core competencies and skillsets to deliver real value. Our bespoke reviews focus on identifying and securing monies via our full end to end offering. We understand the high degree of technicalities around the application of CHC contractual agreements alongside the processing of high value payments. Irregularities can be present in many forms. To date, we have identified in excess of £6m from a combination of overpayments and overcharges.

Find out more about our Financial Reviews.


We charge by results, reducing your financial risk

Financial reviews are all charged by results, so if we do not identify and recover any money there is no charge. The reviews act as a financial ‘health check’ and if no errors are identified, you can demonstrate that you have externally audited your activities.

If a CCG wants us to identify but not recover underpayments, then we will agree a fee upfront for this service.

We have a minimal impact on your staff

Our reviews have been designed to enable Liaison Care to undertake them in a way which minimises the impact on staff at the CCG.

We appreciate the current demands on teams within the NHS and will ensure that we allocate all the necessary resources to limit any impact on your service and your team.

We have direct access to your data, so we’re efficient.  Liaison Care has access to the NHS N3 Network which provides us with direct access to your data (with appropriate permissions). This allows us to complete reviews efficiently with minimal disruption to your team. We’ve also prepared data requirement forms that reduce the time needed to gather the information. We assess and agree all requirements and timescales in an initial ‘project call’ so we can deliver the services to agreed expectations.

The Liaison CareCalculator has been developed to support CCGs in calculating an indicative budget to support the personalisation of care – providing individuals with more choice and control by providing them with a personal health budget. The Liaison CareCalculator achieves this by predicting the cost of care based on the needs and complexity of the individual.

It also considers the levels of needs that are currently being met through the support from family and friends for each area. Developed as a national model, the Liaison CareCalculator is configurable to reflect your CCG policy decisions and the costs of care in your area.

This ensures that indicative budgets that are calculated using the Liaison CareCalculator will be sufficient for individuals to purchase the care in your area that meets their needs.

The Liaison CareCalculator is also directly linked to the CHC decision support tool (DST) so there is no need to gather additional information as all of this will have been collected when eligibility is determined.