Liaison Care | About us

Liaison Care helps the health economy deliver strategic improvements and process efficiencies to Clinical Commissioning Groups (CCGs), to increase savings for reinvestment into the delivery and management of NHS Continuing Healthcare (CHC) and NHS Funded Nursing Care (FNC).

We support over 60% of the UKs CCGs helping them develop and implement their improvement plans. We do this through CHC audits, consultancy, technology, benchmarking and reporting tools. Our support to CCGs has a real impact in their transformation of the CHC service and is aligned to NHS England’s aims of providing better outcomes, better experiences and better use of resources for patients.

As a long-term partner of the NHS, our experts are passionate and committed to adding real value to your team. Providing solutions, guidance and innovative ways to support CCGs improve their end-to-end delivery of CHC.

As part of the Liaison Group, Liaison Care provides scale, security and an ongoing investment in excellence, innovation and technology to improve the global health economy.

Our services

Funding for NHS Continuing Healthcare and NHS Funded Nursing Care is a complex and highly sensitive area and can affect some of the most vulnerable people in society and those who care for them.

The standard of service in delivering CHC varies significantly across the UK, as does the experience of those who apply for this funding and their families. Liaison Care is at the heart of supporting the NHS standardise and improve the end-to-end delivery of CHC. This ensures that CCGs can guarantee that everyone has fair access to CHC funding and can ensure that patients and families applying for it have better experiences and better outcomes and that the NHS makes better use of its resources in this area.

Liaison Care has developed a range of products and services to support CCGs transform and manage the challenges of delivering CHC. These include CHC audits, expert advice and software to help accurately predict personal health budgets.

The Liaison Care Team has a wide range of CHC experts including clinical and non-clinical staff who have substantial experience in the health and social care sector. Clinical staff include nurses with experience of adults and children’s services at local and national level, and social workers at practice and director level. We also have a range of project managers and process and business improvement specialists who can provide CCGs with the skills and experience which enables Liaison to deliver highly effective, timely and outcome-focused solutions and transformation.

The impact of using Liaison Care as a transformation partner is guaranteed to make a difference where it matters. The benefits include:



Our commitment to quality and excellence is supported by the feedback we receive from our clients. As a trusted partner of NHS England, we are committed to supporting CCGs through our partnership with the NHS CHC Strategic Improvement Programme (CHC SIP). CCGs can be assured that our CHC products and services are aligned to national CHC policy and the supporting the goals of the CHC SIP Team.

CHC financial reviews

Our comprehensive suite of financial reviews reconcile payments against local policies and framework arrangements to identify overcharges. Such scrutiny is applied to a number of areas including deceased patients, hospital admissions, duplicated funding streams and pricing reductions in care packages. We continue to interrogate the data in a widespread manner with a view to maximising savings opportunities for our clients.

Working with our experts in Liaison Financial, we have a specialised and experienced team possessing the core competencies and skillsets to deliver real value. Our bespoke reviews focus on identifying and securing monies via our full end to end offering. We understand the high degree of technicalities around the application of CHC contractual agreements alongside the processing of high value payments. Irregularities can be present in many forms. To date, we have identified in excess of £6m from a combination of overpayments and overcharges.

Find out more about our Financial Reviews.


Continuing healthcare audit

The revised 2018 National Framework sets out the principles and processes of NHS Continuing Healthcare and NHS Funded Nursing Care and is designed to provide greater clarity to individuals and staff on issues such as screening, appropriateness of care packages, resolutions processes and roles of the healthcare suppliers.

  1. Partnership

    Liaison Care has been working in partnership with the NHS England SIP and CCGs to assess their performance and effectiveness in the delivery of their CHC services in their area(s) against the CHC Maturity Matrix. We’re also working with NHS England to support CCGs achieve the SIP aims and goals.

  2. Audits

    Our audits score CCG performance across 18 dimensions including: CHC Strategy and Leadership, Patient and Family, Governance, Screening, Market Management Brokerage and Retrospective Assessments. CCGs are scored against the five progressive levels of CHC model maturity from ‘initial’ to ‘market leading’.

  3. Reports

    Our reports detail the scores and act as a baseline assessment of strengths and weaknesses, we can also chart your scores against other CCGs. We will then propose ways in which the Liaison Care CHC team can support your CHC team in improving your weaker areas and driving your CCG towards leadership levels.

The CHC Strategic Improvement Programme (SIP) was set up in 2017 to support the improvement and standardisation of the delivery of Continuing Healthcare. Its aim is to provide fair access to NHS Continuing Healthcare in a way which ensures:

The Liaison CareCalculator has been developed to support CCGs in calculating an indicative budget to support the personalisation of care – providing individuals with more choice and control by providing them with a personal health budget. The Liaison CareCalculator achieves this by predicting the cost of care based on the needs and complexity of the individual.

It also considers the levels of needs that are currently being met through the support from family and friends for each area. Developed as a national model, the Liaison CareCalculator is configurable to reflect your CCG policy decisions and the costs of care in your area.

This ensures that indicative budgets that are calculated using the Liaison CareCalculator will be sufficient for individuals to purchase the care in your area that meets their needs.

The Liaison CareCalculator is also directly linked to the CHC decision support tool (DST) so there is no need to gather additional information as all of this will have been collected when eligibility is determined.