Liaison Care | About us

Liaison Care helps the health economy deliver strategic improvements and process efficiencies to Clinical Commissioning Groups (CCGs), to increase savings for reinvestment into the delivery and management of NHS Continuing Healthcare (CHC) and NHS Funded Nursing Care (FNC).

We support over 60% of the UKs CCGs helping them develop and implement their improvement plans. We do this through CHC audits, consultancy, technology, benchmarking and reporting tools. Our support to CCGs has a real impact in their transformation of the CHC service and is aligned to NHS England’s aims of providing better outcomes, better experiences and better use of resources for patients.

As a long-term partner of the NHS, our experts are passionate and committed to adding real value to your team. Providing solutions, guidance and innovative ways to support CCGs improve their end-to-end delivery of CHC.

As part of the Liaison Group, Liaison Care provides scale, security and an ongoing investment in excellence, innovation and technology to improve the global health economy.

Our services

Funding for NHS Continuing Healthcare and NHS Funded Nursing Care is a complex and highly sensitive area and can affect some of the most vulnerable people in society and those who care for them.

The standard of service in delivering CHC varies significantly across the UK, as does the experience of those who apply for this funding and their families. Liaison Care is at the heart of supporting the NHS standardise and improve the end-to-end delivery of CHC. This ensures that CCGs can guarantee that everyone has fair access to CHC funding and can ensure that patients and families applying for it have better experiences and better outcomes and that the NHS makes better use of its resources in this area.

Liaison Care has developed a range of products and services to support CCGs transform and manage the challenges of delivering CHC. These include CHC audits, expert advice and software to help accurately predict personal health budgets.

Our commitment to quality and excellence is supported by the feedback we receive from our clients. As a trusted partner of NHS England, we are committed to supporting CCGs through our partnership with the NHS CHC Strategic Improvement Programme (CHC SIP). CCGs can be assured that our CHC products and services are aligned to national CHC policy and the supporting the goals of the CHC SIP Team.

The Liaison Care Team has a wide range of CHC experts including clinical and non-clinical staff who have substantial experience in the health and social care sector. Clinical staff include nurses with experience of adults and children’s services at local and national level, and social workers at practice and director level. We also have a range of project managers and process and business improvement specialists who can provide CCGs with the skills and experience which enables Liaison to deliver highly effective, timely and outcome-focused solutions and transformation.

The impact of using Liaison Care as a transformation partner is guaranteed to make a difference where it matters.

The benefits include:

CHC financial reviews

Our CHC retrospective financial reviews are designed to maximise and protect CCG funding for CHC. Good financial governance has never been so important to the NHS and our retrospective invoice validation reviews provide the additional layer of financial safeguarding that ensures CCGs only pay for patients who are eligible for CHC funding and at the correct rates.

Working with our experts in Liaison Financial, we offer CCGs access to our specialist team who can deliver real value in our financial reviews. Our forensic reviews focus on identifying and securing the recovery of money that has been paid in error or as a duplicate payment. Our service covers the full end to end process and to date, we have identified in excess of £6m from a combination of overpayments and overcharges.

Find out more about our Financial Reviews.

The NHS England CHC SIP has welcomed the active engagement with Liaison Care, both in terms of helping the programme with a wider understanding of the challenges faced by CCGs and the development of their audit tool which fully reflects the CHC maturity matrix – and is having benefits across CCG systems.

Jim Connolly
National Director CHC Strategic Improvement Programme

In Partnership….

Liaison Care works as a trusted partner of the NHS CHC Strategic Improvement Programme and supports the programme deliver its goals which is to provide fair access to NHS Continuing Healthcare in a way which ensures:

We also work in partnership with many of the CHC suppliers, supporting them deliver a range of solutions which will support each CCG with the transformation of their CHC services.

 

Liaison Care CHC Audit

The Liaison Care CHC Audit has been designed to align to NHS England’s CHC Maturity Matrix and provide CCGs with a baseline assessment of the current level of maturity of their CHC services. It is also compliant with the 2018 National Framework for NHS Continuing Healthcare and NHS Funded Nursing Care.

  1. Audits

    Our audits measure the CCG performance across 18 dimensions including: Strategy and Leadership, Patient and Family, Governance, Screening, Market Management Brokerage and Retrospective Assessments. CCGs are scored on each dimension against the five progressive levels of CHC model maturity from ‘initial’ to ‘market leading’.

  2. Reports

    The audit report details the scores in each dimension and the supporting evidence that has been provided and this acts as a baseline assessment of strengths and weaknesses for the CCG. The report also includes a scorecard and how the CCG compares with other similar or local CCGs. The liaison Care team will also make recommendations of where the CCG should target its resources to improve its performance. The team can provide support your CHC team in improving your weaker areas and driving your CCG towards leadership levels.

Transformation Services

The NHS is constantly challenged with the increasing costs of care, and more specifically the increasing costs of CHC and Continuing Care. Liaison Care provides dedicated CHC expertise with its transformation service to genuinely support CCGs with their transformation programmes. Our team of specialist advisors support our clients to develop robust service improvement plans and achieve them.

Our transformation services have supported CCGs improve how they deliver their end to end CHC service and how they can deliver it more efficiently and effectively.

Our transformation services, combined with our other services and products are giving CCGs much more control of their spending and by reviewing and improving their processes we can optimise their operation effectiveness, which in turn saves them money.

Our experts are happy to discuss any areas where support may be required.

Our services include all aspects of CHC including:

 

The transformation service was good value for money… I was pleasantly surprised at Liaison Care’s clear and structured approach. Their people were prompt, professional and supportive.

Director of CHC Transformation
NHS Clinical Commissioning Group

 

The Liaison CareCalculator has been developed as a software solution to support CCGs calculate accurate indicative budgets to support the personalisation of care – supporting individuals have more choice and control by providing them with a personal health budget (PHB).

The Liaison CareCalculator achieves this by predicting the cost of care based on the needs and complexity of the individual, current care arrangements and local costs.

As the Liaison CareCalculator is also directly linked to the CHC decision support tool (DST) there is no need to gather additional information as all of this will have been collected when eligibility is determined.

An efficient process and accurate indicative budget allow CCGs to pro-actively plan budgets so they can provide decisions quicker and maximise number of patients within overall CHC funding.