News, Insights and Blogs
A look at September in the NHS
Business Development Director, Ed Leonardo, has been on the road recently. Here’s his look at September, as he travels the UK...
Three top tips for maximising Private Patient billing opportunities
Liaison Financial’s Private Patients expert, Keeley Webber, discusses the challenges for NHS organisations in capturing and accurately billing Private Patient activity, and gives her tips for maximising legitimate charges to third party insurers.
VATplus season generates over £14million for the NHS
Liaison Financial’s Business Development Director, Melanie Dickson, shares the results of this year’s ‘VATplus season’...
How the Liaison partnership changes the game for the NHS
David Jones-Stanley, Customer Operations Director, discusses how a partnership approach is Liaison Workforce’s recipe for success when working alongside NHS organisations...
Leveraging experience to reduce waiting times
David Jones-Stanley, Customer Operations Director at Liaison Workforce, shares his thoughts on the new NHS Emeritus platform going live, and the positive impact it can have on waiting lists...
Rightsizing Continuing Healthcare in the NHS
Liaison Care Managing Partner, Phil Church, looks at the challenges for Continuing Healthcare (CHC) in the NHS, and the importance of rightsizing CHC to reduce financial deficits...
Breaking the cycle of avoidable agency expenditure
Agency staff expenditure is a long-standing challenge in the NHS, and trusts and health boards have predominantly focused on tackling ‘agency spend amplifiers’. Here, Ed Leonardo, Business Development Director for Liaison Workforce, looks at the four key pillars needed for reducing avoidable agency spend.
Moving to a Fully Remote Contact Centre
Amy Elmore, Head of Customer Operations, Liaison Workforce
Managing a Successful Remote Contact Centre
Amy Elmore, Head of Customer Operations, Liaison Workforce
Claims paid out following car parking VAT ruling
Following the Court of Appeal's ruling on Northumbria Healthcare NHS Foundation Trust’s case against VAT being due on income from car parking income, claims are now being paid out by HMRC...