News, Insights and Blogs
Leveraging experience to reduce waiting times
David Jones-Stanley, Customer Operations Director at Liaison Workforce, shares his thoughts on the new NHS Emeritus platform going live, and the positive impact it can have on waiting lists...
Rightsizing Continuing Healthcare in the NHS
Liaison Care Managing Partner, Phil Church, looks at the challenges for Continuing Healthcare (CHC) in the NHS, and the importance of rightsizing CHC to reduce financial deficits...
Breaking the cycle of avoidable agency expenditure
Agency staff expenditure is a long-standing challenge in the NHS, and trusts and health boards have predominantly focused on tackling ‘agency spend amplifiers’. Here, Ed Leonardo, Business Development Director for Liaison Workforce, looks at the four key pillars needed for reducing avoidable agency spend.
Moving to a Fully Remote Contact Centre
Amy Elmore, Head of Customer Operations, Liaison Workforce
Managing a Successful Remote Contact Centre
Amy Elmore, Head of Customer Operations, Liaison Workforce
Claims paid out following car parking VAT ruling
Following the Court of Appeal's ruling on Northumbria Healthcare NHS Foundation Trust’s case against VAT being due on income from car parking income, claims are now being paid out by HMRC...
How to realise financial savings to meet 2024/25 business planning goals
Liaison Financial Business Development Director, Melanie Dickson, discusses the challenges faced by Finance leaders across the NHS during 2024/25 business planning, and the solutions designed to support them…
NHS Trust wins car parking VAT battle at Court of Appeal
The Court of Appeal has today (Tuesday 27th February) issued a landmark ruling on Northumbria Healthcare NHS Foundation Trust’s case against VAT being due on income from car parking income.