News, Insights and Blogs
Moving to a Fully Remote Contact Centre
Amy Elmore, Head of Customer Operations, Liaison Workforce
Managing a Successful Remote Contact Centre
Amy Elmore, Head of Customer Operations, Liaison Workforce
Claims paid out following car parking VAT ruling
Following the Court of Appeal's ruling on Northumbria Healthcare NHS Foundation Trust’s case against VAT being due on income from car parking income, claims are now being paid out by HMRC...
How to realise financial savings to meet 2024/25 business planning goals
Liaison Financial Business Development Director, Melanie Dickson, discusses the challenges faced by Finance leaders across the NHS during 2024/25 business planning, and the solutions designed to support them…
NHS Trust wins car parking VAT battle at Court of Appeal
The Court of Appeal has today (Tuesday 27th February) issued a landmark ruling on Northumbria Healthcare NHS Foundation Trust’s case against VAT being due on income from car parking income.
Liaison Group Acquires Infinity Health Limited
New acquisition increases Liaison’s technology offering to accelerate NHS workforce productivity.
Liaison Care in 2024: The Only Way Is Up!
Liaison Care has been on a significant journey of growth throughout 2023, but what’s in store for 2024?
Being Productive and Measuring Productivity
NHSE has called upon NHS boards to use a new set of productivity metrics, due in April 2024 and with a specific focus on reducing the waiting list for elective recovery. How can People Analytics provide the operational view needed to create these productivity metrics?