Following the implementation of People Analytics at Stockport NHS Foundation Trust, engagement was mostly at senior management level and used by our workforce reporting teams. The challenge was to support and engage our operational leads and HR Business Partners, so they themselves could realise the benefits of People Analytics.
The challenges to engaging users included:
Different stakeholders using separate data sources
Familiarity with static Microsoft Excel and/or Word reports
The usage focus was on the Reporting Team, rather than on the needs and engagement of the end users (namely HR and Operations).
We devised an engagement and deployment programme, which included the key areas:
Supporting operational leads, with focused views and data which allowed consistent reporting.
Access and visibility allowed the Finance Team to be engaged with workforce data, and Covid-19 analytics to understand the associated costs.
Encouraging Operational Managers to use People Analytics, providing one version of the truth and quick access to insights.
Emma Stimpson
Acting Director of Workforce & OD, Stockport NHS Foundation Trust
Stockport, NHS Foundation Trust
Different stakeholders using separate data sources