Workforce Tech in Healthcare: Developing Tools for Existing Challenges

David Jones-Stanley, Customer Operations Director, Liaison Workforce

The landscape of workforce management in healthcare has been significantly influenced by technology innovations over the past several years; from AI-powered analytics and cloud-based systems to mobile applications and intelligent scheduling, and task allocation tools. These solutions empower healthcare organisations to streamline their workforce operations, enhance overall productivity, drive sustainable growth, and deliver better patient outcomes. Embracing these innovations will allow a healthcare organisation to stay ahead, ensuring that their workforce is managed effectively, efficiently, and with the best outcomes for employees, patients, service users, and the organisation itself.

In today’s fast-paced and competitive environment, effective workforce management is crucial for organisations to meet their operational goals efficiently. Fortunately, advancements in technology have transformed the way healthcare organisations manage their workforce, from automating administrative tasks, such as Robotics, to improving employee engagement, through wellbeing schemes, there are plenty of innovative solutions available to optimise the allocations of resource and drive productivity.

AI-Powered People Analytics

Artificial Intelligence (AI) has become a game changer in many industries, including healthcare, and its impact on workforce management is undeniable. AI-driven analytics tools, such as Liaison’s People Analytics, help organisations gain valuable insights into their workforce, allowing them to make data-backed decisions. With the ability to analyse vast amounts of data from a number of siloed sources, such as ESR, eRoster, Recruitment, Learning & Development, and Finance, AI-powered systems can accurately predict staffing needs, identify skill gaps, and recommend areas of focus. By leveraging AI, organisations can proactively address challenges, resulting in better operational efficiency and cost savings.

Cloud-Based Workforce Management Systems

Cloud computing has transformed the way organisations operate by providing anytime, anywhere access to essential tools and data. Cloud-based workforce management systems offer a unified platform for managers and employees to streamline various tasks such as shift scheduling, task tracking, and payroll management. These systems enable real-time collaboration, ensuring that managers have an up-to-date overview of workforce availability and can make informed decisions quickly. Moreover, cloud-based solutions are scalable, flexible, and cost-effective, making them an ideal choice for organisations of all sizes.

Mobile Workforce Applications

With the rise of remote and flexible working, and the increasing popularity of mobile devices, organisations are turning to mobile workforce applications to manage their teams effectively. These applications provide employees with a seamless interface to view schedules, request time off, and communicate with their managers and colleagues. By embracing mobile workforce applications, healthcare organisations can optimise resource allocation, improve employee engagement, and enhance overall productivity.

Intelligent Workforce Scheduling

Traditional manual scheduling processes can be time-consuming, error-prone, and inefficient. Intelligent workforce scheduling tools, powered by algorithms and machine learning, automate the process by considering a range of factors such as employee availability, skills, and workload requirements. These tools can optimise scheduling decisions, reduce workforce costs, and minimise compliance risks. By leveraging intelligent scheduling solutions, such as NHS At Work, healthcare organisations can ensure that the right people are in the right place at the right time, enhancing productivity and employee wellbeing.

Using the right tools, workforce leaders now have more resources and data to support them in management than ever before. Working out where to begin can often be daunting, so to find out more about any of our solutions, and to discuss how they could benefit your organisation, please get in touch.