How the Liaison partnership changes the game for the NHS

At Liaison Group, that’s exactly what we are doing. I firmly believe in a partnership approach that is all about working together for success, instead of just ticking off transactions.

Here at Liaison, we get it, whilst many suppliers put their needs first, sometimes leaving customers feeling like just another number, at Liaison, we’re all about building a real partnership with you. That means setting common goals, keeping the lines of communication wide open, and striving for success together in the long run. Trust me, it’s a game-changer.

So, what makes our partnership style stand out? Well, for starters:

• We’re in this together: Your success is our success. We take the time to truly understand your goals and align our efforts to help you get there. In the North, our walk-through training to ensure smooth implementation of our solution resulted in the client commenting: “I honestly have to say that in my years of working for the NHS I have never had a better experience during the implementation of a new system. I thought that the training session was great, and it was nice for you to actually have us use the system whilst you were explaining the process and walking us through this.”
  
  
• We talk: We don’t just wait for you to reach out. We actively seek your feedback, keep you in the loop and discover solutions together with our dedicated Client Services, Organisational Readiness and Customer Support teams. Just recently, one of our clients noted: “Thank you, you have been so helpful today. I wish every Trust would use your platform and app.”
  
  
• We go the extra mile: Our services go beyond the basics. Think continuous improvement, strategic guidance, and added value, to match your requirements. At an East Midlands-based NHS Trust, a recent implementation led to the following observation from the client that when working with our team “nothing is too much trouble”, and that they were supported with “energy and enthusiasm” to help ensure successful transition to our platform.
  
  
• We roll with the punches: Changes happen, challenges pop up – that’s life. But in our partnership, we’re ready to adapt, pivot, and support you through it all.

With a focus on partnership over transactions, working with Liaison can be a pleasant surprise. It’s a breath of fresh air compared to the usual self-serving mentality. Expect collaboration, shared vision, and a true commitment to your success when you partner with Liaison Group. And it’s not just new clients who receive this treatment – an NHS Trust in the West which returned to work with Liaison recently said, “It was an extremely difficult decision to leave Liaison, but a very easy one to return”, proving that we take our trusted approach to all customer interactions.

So, are you ready to redefine your supplier relationships? Get in touch with us today and experience the power of true partnership firsthand.