We partnered with liaison to really get under the skin of our use of CHC, because we recognised that we were a significant outlier nationally on the costs of CHC. The team are great; we’d have the usual kickoff meetings and regular catch ups. The relationships were good, and certainly it was helpful for us having extra capacity. Having the heavy lifting taken by the Liaison team was really important. All we had to do was to go through the outputs and agree on the conclusions, then they did the recovery work. It was either going to cost us nothing, or was going to save us money, and it saved us money. Where there is a capacity constraint or a learning gap in either those two scenarios, I would encourage my colleagues, to consider Liaison Group.