We partnered with Liaison to really get under the skin of our use of CHC, because we recognised that we were a significant outlier nationally on the costs of CHC. The team are great; we’d have the usual kick-off meetings and regular catch-ups. The relationships were good, and it was certainly helpful for us to have extra capacity. Having the heavy lifting taken care of by the Liaison team was really important. All we had to do was go through the outputs and agree on the conclusions, then they did the recovery work. It was either going to cost us nothing or save us money, and it saved us money. Where there is a capacity constraint or a learning gap in either those of two scenarios, I would encourage my colleagues to consider Liaison Group.