Agency Spend Control. Delivered.

The Challenge

North East London Foundation Trust approached Liaison Workforce to discuss moving away from their Master Vend, and bringing the agency booking process in-house to provide the Trust with more control and visibility, and reduce their overall agency spend.

There was also a requirement to maintain and improve their Agency Direct Employment (ADE) (direct engagement) usage and spend.

Our experts met with Trust representatives prior to starting the implementation, to discuss the activities and key stakeholder involvement required for a successful start to the project.

Liaison met with Trust representatives prior to starting the implementation, to discuss the activities and key stakeholder involvement required for a successful start to the project.

The Solution

Once training was conducted, guidance and FAQs were issued to all users for ongoing use. A go-live date of April, 2022 was agreed by us and the Trust, and we ensured all bookings from the previous supplier were migrated on to TempRE.

With a project plan agreed, our experts then collected the required data from the Trust and provided system set-up, data migration, on-boarding of agencies and training to Trust stakeholders, all within 8 weeks.

After a successful post go-live, a regular operational review meeting was arranged, and access was provided to the Tableau reporting suite. Our team provided the MI to show the Trust’s monthly performance and used the meeting to raise and discuss any performance issues.

In September 2023, all Social Workers were migrated from non-ADE arrangements to ADE bookings on TempRE.

The Outcomes

• All agencies supported throughout the transition.
• All users trained before go-live, ensuring best practice.
• Instant 90% utilisation from go-live.
• Negotiated agencies changes in the AHP commission rates being paid by the Trust.
• Increased the numbers of framework agencies the Trust uses.`
• A bespoke rate card and commission blocker was turned on, giving the Trust visibility on its total charge rates and control over agencies to prevent over the cap commission rate submissions.
• Access to the reporting library provided cost and commission reporting and MI, giving full visibility of spend.
• ADE mandate issued to agencies to ensure all new candidates provided to the Trust are ADE compliant.
• As of September 2023, Social Workers were implemented on TempRE, realising an extra £111,981 savings.