At the beginning of the month, we were celebrating winning the award for ‘Best Return on Customer Service Investment’ at the UK Customer Service Awards, hosted by the Institute of Customer Services.
Three weeks on, our investment in customer service has never been more important to us, as we strive to ensure that the NHS organisations we work with have the tools and knowledge available to them, to help them manage their temporary teams during the current coronavirus outbreak.
As our own service centre teams have now moved to working from home, we are pleased to say that there has been no disruption to the high levels of service we continue to provide, with NHS staff being paid on time via our TempRE solution and queries being answered quickly and resolved efficiently by our support team. So far in March, we have responded to 3,698 enquiries from trusts around the UK and will continue to maintain this in the coming weeks.
During this time of uncertainty, we want to assure our Liaison Workforce clients that our teams will continue to be on your side as we navigate our way through these unprecedented pressures. We will carry on providing data, intelligence and access to our technology platforms to support trusts when it is needed most. If there is anything further we can do to support your workforce, please get in touch with your Liaison representative.