Task Management. Delivered.

Transforming the Out of Hours service through hospital task management

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An average of 91 minutes saved per user, per shift

Non-emergency bleeps reduced by 13,400 per year

Improved task allocation reported by 85.4% of users

Reduced risk of error reported by 62.5% of users

The Challenge

Somerset NHS Foundation Trust had some concerns during the out of hours service, running from 9pm to 9am every day.

Staff bleeped junior doctors during out of hours shifts, who then had to find a phone to call back to find out more information, before making notes by hand on paper and attending the patient if necessary.

The Solution

Following implementation of Liaison Assist, ward staff now phone requests to the Coordinator, who logs and allocates them on Liaison Assist’s digital “to-do” list. Staff from the out of hours team log on and easily see the tasks they have been allocated in their own task list, and in what location, removing the need to respond to bleeps which can be time consuming.

Staff can also mark tasks as “accepted”, “in progress”, or “complete” in real-time during their shift., so ward staff can keep up to date on the status of tasks, and don’t need to spend time chasing colleagues.

The Outcomes

91 minutes saved per user, per shift

13,400 fewer non-emergency bleeps per year

85.4% of users reported improved task allocation

62.5% of users reported reduced risk of error

Because tasks are triaged before being assigned to me, I am only allocated the most appropriate ones and can use my time much more efficiently as a result.

Dr Cary Tang

FY2 Doctor, Somerset NHS Foundation Trust

Learn more about Liaison Assist

Find out how Liaison Assist can be used to achieve greater productivity or digitise any manual clinical process in your NHS organisation.

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