CHC Supplier Invoice Validation Reviews (IVRs)
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Identifying CHC Supplier Overcharges
We work alongside ICB teams to enhance existing controls and ensure supplier payments align with policy and patient status. We identify any overcharges from CHC suppliers and liaise on your behalf to recover them. Our IVRs identify invoice errors in the following areas:
- Deceased Patient: Verifies no payments are made after a patient’s date of death.
- Hospital Admissions: Ensures CHC/FNC payment reductions during hospital stays are applied correctly.
- Funding Allocations: Identifies overlapping funding streams (e.g., CHC and FNC billed simultaneously).
- 1:1 Care and Care Packages: Audits revised care packages to confirm invoices reflect updated pricing.
We do not review care packages to check if they are eligible or correct, we are validating that the agreed packages are being charged correctly by your CHC suppliers.
How We Enhance ICB Delivery
We don’t replace current ICB processes, we support and extend them with additional resource, data access, and technical expertise. Our service is designed to reduce the resource burden on ICB teams, by ensuring our team of experts execute the delivery with minimal disruption.
Exclusive Data Access
We source SUS+ reports directly from DSCRO teams, often unavailable to ICBs, to aid our reconciliation.
Up-to-Date Mortality Data
We request current data from NHSE, overcoming limitations in Spine access or provider reliance.
Cross-System Integration
We consolidate data for up to 5 years, from multiple CHC systems across legacy CCGs for interrogation, whereas ICBs can often only review in silo.
Specialist Expertise
Our team understands CHC supplier system nuances and proactively identifies overpayments.
Supplier Communication
We professionally liaise with the CHC suppliers (care homes) to confirm overcharges and agree method of repayment to the ICB, reducing admin burden on ICB teams.
Featured Success Story: Staffordshire and Stoke-on-Trent ICB
An ongoing partnership with Staffordshire and Stoke-on-Trent ICB results in significant savings of £1.8m.
Supporting ICBs to Maximise Value with Minimal Burden
Proven Results
In our last three reviews, we recovered over £1 million per ICB from CHC suppliers who had overcharged, demonstrating the scale of hidden value we help unlock. Our clients are happy to share their experience and confirm the savings achieved with you.
Supporting Your Team Every Step of the Way
Is your team struggling for time? Don’t worry, we handle everything for you.
Contingent Pricing Model
We only charge if we deliver savings. No savings = no fee. It’s a risk-free way to enhance your financial assurance that your CHC suppliers are charging accurately.
Liaison’s team have always been very approachable and flexible to our requirements especially with the pressures of the pandemic felt across the CCG. We found Liaison to be a useful partner for the CCG.
James Limehouse
Senior CHC Commissioning Manager, NHS Buckinghamshire CCG
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