The Workforce Transformation Approach

The Workforce Transformation approach is an extension of the relationships Liaison Group prides itself on having built with clients on temporary workforce solutions; partnering with NHS organisations to affect real change, deliver savings, and enable improved quality of patient care through better management of resources.

This includes:

  • The use of digital data and reporting suites – monitoring progress and initiating conversations where there is most opportunity.
  • Process transformation – identifying opportunities to streamline processes and remove ineffective practice that lead to inefficient use of financial and human resource.
  • Developing new processes to set expectations across each trust and hold individuals to account.
  • Planning for suitable stakeholder engagement through the change management process.
  • Understanding the barriers to change, in order to put forward considered recommendations.
  • Project managing workforce improvement programmes to support NHS organisations to progress at pace with their improvement agenda.
  • Be the thinking space for the client – recognising the pressures facing clients and creating an environment for them to step back, reflect and strategically plan for sustainable financial improvement.
  • Being the critical friend through constructive challenge.
  • Providing support, guidance and training to employees so they adopt new processes and required behaviours.
  • Identifying how Liaison Workforce’s suite of services can assist NHS organisations to improve in all areas of workforce management, from short to long term, ultimately reducing reliance on temporary workforce.
Following a complex merger process, we turned to our temporary workforce partner to help us drive a number of strategic objectives – simplify our standard operating procedures, reduce agency and bank costs, growth of our internal banks and to identify further areas for cost improvements through intelligent MI and process automation.

Vicky Race

Head of Temporary Workforce and Medical Rostering
University Hospitals Birmingham NHS Foundation Trust

Our expertise and benefits

Subject matter experts

Project/Change management skills

Access to draw on Liaison team of expertise

Additional competency skills brought to your team

Independent, with no bias so we can assist objectively

Evidence of benefits realised

Range of recommendations offered, from operational to strategic

Key Outcomes

  • Reduction in agency spend
  • Increase in staff bank utilisation
  • Reduction in agency commission breaches
  • Reduced timeframe for outcomes to be achieved through project management of the Trust’s action plan to meet expectations, as set by NHSI
  • Developed a standard and aligned process and a plan to embed with bookers and approvers to ensure procedures are followed
  • Through analysis of booking trends, assisting the Trust to discover where there were most opportunities to
    make improvements. Using the data as evidence, this enabled the Trust to have informed and effective conversations with bookers and draw attention to the standard and agreed processes 
  • Introduced a procedure and structure to enable the Trust to proactively use Liaison’s reporting suite to tackle exception bookings, challenge vacancies and question recruitment plans. Reports were established and aligned to standard operating procedures, and actions are logged and tracked to monitor progress
  • Using our reporting suite to influence change in behaviours. The data available has increased the Trust’s knowledge and understanding of activity, which has subsequently encouraged internal collaboration between teams and departments to respond to exception bookings
  • Investigated breach bookings, to illuminate depth of issues and identify opportunities to improve booking processes
  • Instigated discussion on robotic process automation for the Trust to meet the NHS interoperable agenda and standardise and streamline processes to reduce agency spend
  • Led on communications and engagement activity to promote the Trust’s internal staffing service, promotion of the TempRE mobile app and promotion of Bank
  • Reduced locum Standard Engagement to nil and ensured no substantive workers are working through agencies
  • Established KPIs and a Management Dashboard for at-a-glance visibility of progress across divisions and the whole Trust.
Over one year…


Reduction in average locus agency spend a month

Over one year…


Increase in bank fill rate

Over one year…


reduction in agency commission breaches from 66% to 5%

Building on the success of delivering significant savings, reducing our reliance on agency supply, increased bank utilisation through the TempRE App, and reducing our operating costs through the adoption of robotic automation technology, we are working with Liaison Workforce to deliver the next generation of the worker experience and digital change.

Vicky Race

Head of Temporary Workforce and Medical Rostering University Hospitals Birmingham NHS Foundation Trust

Get in Touch

Contact one of our Liaison Workforce Experts Today


NHS organisations


Deliver savings, and enable improved quality of patient care through better management of resources


The Workforce Transformation approach