Patient Initiated Follow-Up (PIFU): Releasing NHS Outpatient Capacity at Scale
Our digital PIFU tool transforms how the NHS manages outpatient demand, going beyond standard PIFU to support enhanced, pathway-based management of long‑term conditions. Sitting seamlessly alongside existing ESR/EPR systems, it provides demand and capacity insights they can’t.
A national PIFU solution, powered by Liaison Assist
With Liaison Assist, trusts can design and automate long-term condition pathways, triggering tasks that connect with third-party systems, from sending e-forms via patient engagement portals to requesting diagnostic tests.
At just 24% national adoption, PIFU could effectively clear the outpatient waiting list within 12 months – releasing over 7 million new appointments and avoiding more than £500 million in agency costs, with every 1% increase unlocking capacity for 300,000 patients.
Our NHS Partner
85,000 unnecessary clinical appointments eliminated. 
91.7% reduction in unnecessary outpatient visits.
£1.5m annual cost avoidance delivered.
63 specialties live using PIFU pathways.
4.2 / 5 patient satisfaction score.
Only 8.3% of patients required face‑to‑face appointments.
