The NHS’s most ambitious outpatients project – Digital tools enabling safe PIFU to release capacity

Liaison Workforce


Date: Tuesday 4th October 2022

Time: 13:00 – 14:00

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Hear how Infinity Health, a Liaison Workforce partner, is working with Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH) on the NHS’s most ambitious outpatients project.

Sheila Glenn, Operations Director Transformation and Integration at NNUH, will join the panel to discuss how to implement PIFU and the new project at NNUH, as part of ‘Super September’ to share learnings and answer questions.

The project aims to move up to 50% of its outpatient follow-up list onto PIFU pathways and is understood to be more ambitious than NHSE’s official PIFU pilot projects. Working in partnership with DrDoctor, a patient communications platform, helps take the project and PIFU beyond the basics to a more advanced model.

Improving the safety and efficiency of PIFU is a primary focus of Infinity Health, and it is supporting the first wave of trusts in the national pilot programme to digitise Patient initiated follow-up and Personalised Outpatients lists, to release capacity for the NHS’s elective recovery plan.

Infinity Health Clinical Director, Dr Jo Garland, and CEO, Elliott Engers, will be discussing how this innovative solution can support NHS organisations to tackle the elective care backlog safely and efficiently.

Managing waiting lists and elective recovery plans is a complex process after a serious health crisis with a tired and reduced workforce. Using previous, manual methods is not going to be enough to manage the problem efficiently. Digital tools like Infinity must be introduced to ensure NHS patients get the treatment they need, within a reasonable timeframe.

These tools can be used to stratify the PIFU patient groups into Low and High-Risk specialities and conditions, to support clinical decision-making and minimise the risk of patients lost to follow-up or non-compliant patient deterioration.

Register to hear the latest insights on PIFU and POP.

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