Liaison Group is a UK healthcare economy leader and we are proud that our clients and industry experts have consistently recognised our expertise and standards of service through a variety of awards and accreditations.

This recognition gives us the confidence to know we are on the right track as a company, giving us an extra source of inspiration to keep us working towards supporting the ever-evolving healthcare economy.

Institute of Customer Service Award Winner

The Institute of Customer Service UK Customer Satisfaction Awards 2020

At the 2020 UK Customer Satisfaction Awards, hosted by The Institute of Customer Service (opens in a new tab), Liaison Group was announced as the winners of the award for “Best Return on Customer Service Investment” award.

The awards recognises organisations that have implemented successful customer strategies, and are judged by industry experts, business leaders and academics.

The Rewards 2019 – Best Business Award (Over 100 staff)

The Rewards are the industry’s leading independent payroll awards. They are independently judged and culminate in a prestigious black-tie dinner and ceremony at The London Hilton Bankside, providing an excellent forum for celebrating success and unparalleled networking opportunities.

In presenting Liaison Group with the Best Business Award, it was stated that:

“Liaison Group’s submission was very impressive, showing outstanding annual cost savings of £100m. The entry clearly demonstrates an innovative approach through implementation of RPA development which is being used by 2,000 medical staff to manage their placements.”

Specialist Payroll Provider of The Year 2017/2018

In 2017 and 2018 we were awarded the title of Specialist HR & Payroll Provider of The Year at the Rewards Payroll Awards. The award is in recognition of our TempRE service which enables trusts and boards to directly engage temporary workers to provide greater transparency, visibility and control and to reduce costs.

In 2019 we were shortlisted as finalists for the HSJ Partnership Awards for Workforce Innovation and Procurement Support or Service Project of the Year and the HPMA Award for Workforce Contribution in Health & Social Care Systems.

Our ongoing systematic approach to managing sensitive company and customer information includes protecting data in accordance with the Data Protection Act 1998 and we continually training staff in Data Protection, ISO27001 and Caldicott Guardian Training.

Liaison’s stringent controls mean we are granted access to the NHS N3 network and we are a CAG approved Controlled Environment for Finance (CEfF) which allows us legal access to PID required to protect funds.

QEC – UKAS Management Systems

Our QEC certification sets the standard for how we conduct our business by adopting the best possible practices within the industry. Not only does the certification demonstrate how streamline and effective our processes are, but also helps to ensure that as a company, we are continually improving for the benefit of our stakeholders.

The Information Security Management System applies to the Liaison Information System and relevant assets, incorporating public and private sector business activities such as Financial Management including VAT reviews, Account Payable reviews, Continuing Healthcare Assessments and Workforce Management including temporary workforce solutions, staff bank services, cost control and workforce effectiveness analysis to NHS Organisations, Government Departments, Charities and Educational and Application and Systems Development.

Crown Commercial Service Supplier

The Crown Commercial Service certification shows our compliance to working within EU and UK procurement regulations. By adhering to this standard, our stakeholders can be confident we are providing them with efficient and cost-effective services.

Visit the CCSS website

HFMA Corporate Partner

The HFMA acts as a professional body for finance staff in healthcare and aims to promote the highest standards of finance and governance. We work in association with HFMA to develop effective marketing communications and strategies that will help deliver our organisational objectives, whilst demonstrating our support for their services.

Visit the HFMA website

NHS Partners Network

Underpinned by our own organisational objectives, our membership of the NHS Partners Network provides us the opportunity to connect with key stakeholders and bodies with the NHS, to help support and provide a clear direction for organisations involved in healthcare.

N3 Connected

N3 Connected connects many different sites across the NHS within England and Scotland. As an N3 approved supplier we can better support collaboration with NHS trusts, helping us to work towards our mission of delivering savings to clients by creating strong, long lasting relationships.

Good Recruitment Campaign

Liaison Group are proud to be an official signatory for the Good Recruitment Campaign, and aspire to work towards its aims of providing positive candidate experiences and ensuring that the UK workforce is used to its full potential.

Read more here.

Best Companies to Work For

In 2021, we were rated a 2-star company by Best Companies, recognising Liaison Group as an ‘Outstanding Company to Work For’.

We were also listed on three Best Companies to Work For lists:

  • Best 100 Large Companies (85th)
  • Best 100 Companies in the Midlands (48th)
  • Top 30 Consultancy Companies (16th)

In 2022, feedback from our employees led us to be again rated as an ‘Outstanding’ 2-star company to work for, as well as increasing our positions in the following lists:

  • Top 50 Large Companies (26th)
  • Top 25 Companies in the West Midlands (14th)
  • Top 10 Consultancy Companies (6th)